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Returns

If you are not 100% satisfied with your purchase at the Three Dots Online Store, we will gladly accept returns for a refund. You may also request an exchange for the same item in a different size (subject to availability).

You may exchange unwashed, unworn, unused or defective merchandise within 30 days from the date of receipt.

All items marked final sale have been reduced in price and cannot be returned for a refund or online credit or exchanged for a different size, color or style. If you have any questions regarding sizing, fit or fabric, please reach out to customer service before placing an order.

Your refund will be in the same form of payment as the original purchase. Please allow two weeks for your return package to be processed. Refunds to credit cards will appear within one billing statement.


Return an Item

  1. Initiate your return by emailing our customer service team at help@threedots.com.
  2. Select the items you wish to return, and the reason for the return.
  3. Confirm all your return details.
  4. Download and print your return label and packing slip, that our team will email you.
  5. Securely pack and seal the return merchandise and packing slip in a shipping envelope or box.
  6. Attach the return label to the package and drop it off at your nearest post office location. If you’re exchanging items, the return fee will be waived. If you are returning your item(s) for a refund, a flat shipping rate of $7 will be deducted from your return total.

Exchange an Item
To exchange an item, you will need to email our customer service team at help@threedots.com. You will be instructed to select the eligible item(s) you wish to exchange. Exchanges are only done for a different size or color. To initiate exchange please select "EXCHANGE" when prompted for the return reason. You will not be charged for a return label when making an exchange. 

International Returns
For international returns, we, unfortunately, do not provide return labels. Please return the items using an insured postal carrier. Be sure to include a copy of your invoice inside the package. The return label in our online return portal is only valid for shipping within the United States and international customers are responsible for return shipping. When your return is received and processed, we’ll email you a refund notification.

Threedots.com is not responsible for missing, damaged, or lost packages.

For Additional Questions, Please Contact Customer Service
Email: help@threedots.com
Phone: 877-404-1644
Address:
5553-B Bandini Blvd
Bell, CA 90201

Please allow two weeks for your return package to be processed. Refunds to credit cards will appear within one billing statement.