Can I change or cancel an order after it is placed?
Orders begin processing quickly. Contact Customer Care at support@threedots.com or +1 888-565-1449 as soon as possible. Changes or cancellations cannot be guaranteed once an order is processing or has shipped.
How do returns and exchanges work?
Eligible items may be returned within 30 days of your order in their original condition with tags attached. Exchanges are available for the same item in another size or color, subject to availability. A $6 return-label fee applies, and final-sale items cannot be returned or exchanged. View the full return policy.
What are your U.S. shipping options?
Standard shipping is free on U.S. orders over $75. Standard delivery is typically 5–10 business days; express and overnight options are available at checkout. View shipping rates and timing.
Where can I track my order?
We will email a shipping confirmation and tracking link as soon as your order ships. Use that link for the latest carrier updates.
What should I do if an item is damaged or incorrect?
Email support@threedots.com with your order number, a description of the issue, and clear photos of the item. Customer Care will review the order and help with next steps.
Do you ship internationally?
Yes. Three Dots ships to more than 200 countries, and international rates are calculated at checkout. Most international shipments are estimated at 8–14 business days after processing. Read the international-order guide.
How are UK and EU orders handled?
Three Dots partners with Passport Shipping. Passport is the seller for UK orders under £135 and EU orders under €150. Duties, taxes, and delivery details are shown during checkout where applicable.
How do I choose the right size?
Use our Size Guide to compare bust, waist, and hip measurements, then review any fit notes on the product page. For additional help, email support@threedots.com.
When will my return be refunded?
Please allow up to two weeks after your return arrives for processing. Once approved, your refund is issued to the original payment method and should appear within one billing statement.
How can I reach Customer Care?
Email support@threedots.com or call +1 888-565-1449, Monday–Friday, 8:30 a.m.–4:30 p.m. Pacific Time.
Can't find what you're looking for?
Our Customer Care team is here Monday–Friday, 8:30 a.m.–4:30 p.m. Pacific Time. Email support@threedots.com or call +1 888-565-1449.