Returns

If you are not 100% satisfied with your purchase from the Three Dots Online Store, we will gladly accept eligible returns for a refund within 30 days of your order. Products must be in their original condition with all tags attached.

You may also request an exchange for the same item in a different size or color, subject to availability. Products must be in their original condition with all tags attached.

All items marked final sale have been reduced in price and cannot be returned for a refund or online credit or exchanged for a different size, color, or style. If you have questions regarding sizing, fit, or fabric, please contact Customer Service before placing an order.

Your refund will be issued to the original form of payment. All returns will include a $6 return-label fee. Please allow up to two weeks for your return package to be processed. Credit card refunds should appear within one billing statement.

Return an Item

  1. Start your online return .
  2. Select the items you wish to return and provide the reason for the return.
  3. Confirm your return details.
  4. Download and print your return label and packing slip.
  5. Securely pack the return merchandise and packing slip in a shipping envelope or box.
  6. Attach the return label to the package and drop it off at your nearest post office location.

Exchange an Item

To exchange an eligible item, start an online exchange . You will be instructed to select the eligible items you wish to exchange. Exchanges are available only for a different size or color of the same item. Select “Exchange” when prompted for your return resolution.

International Returns

We do not provide return labels for international returns. Please return eligible items using an insured postal carrier and include a copy of your invoice inside the package. Return labels generated through our online return portal are valid only for shipments within the United States. International customers are responsible for return shipping costs.

When your return is received and processed, we’ll email you a refund notification. Threedots.com is not responsible for missing, damaged, or lost packages.

Contact Customer Service

Email: support@threedots.com
Phone: +1 888-565-1449
Address:
5553-B Bandini Blvd
Bell, CA 90201