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International Orders

Welcome to Three Dots' international shipping guide! We know how important it is for your items to arrive when you expect them, so please review the shipping information below prior to placing your order. If you have any questions or concerns regarding delivery or need help with your shipping, please feel free to contact our Customer Service department by phone at 877-404-1644 or by email at help@threedots.com. Our Customer Service hours are 8am - 4pm PST, Monday - Friday.



International orders must have the same Billing and Shipping address. Orders with different billing and shipping addresses will not be processed.

International Orders

Three Dots International shipping includes tracking, delivery confirmation, and insurance. If your order is lost, you will be eligible for a refund.

For international orders, all countries follow different duties and import regulations. These added costs will be calculated and reflected in the price once you have entered your shipping information. We will file and pre-pay all international shipping costs and duties so your package will get to you seamlessly.

Where We Ship:

Three Dots does not ship to the following international countries at this time, due to licensing agreements: Japan, Korea, Taiwan, Mongolia, Philippines, Laos, Thailand, Cambodia, Vietnam, Brunei, Malaysia, Indonesia and China (including Hong Kong). Any shipment(s) to these countries if placed will be canceled. We also do not ship to some regions due to carrier restrictions including but not limited to: British Virgin Islands, Cook Islands, Curacao, Falkland Islands, Honduras, Iran, Libya, North Korea, Russia, Samoa, Somalia and Syria.

Three Dots Currently Ships To:

North America
United States, Canada, Mexico

Asia
Afghanistan, Bangladesh, Bhutan, Fiji, French Polynesia, India, Kazakhstan, Kiribati, Kyrgyzstan, Macao, Maldives, Nepal, New Caledonia, Pakistan, Papua New Guinea, Samoa, Sri Lanka, Tajikistan,  Timor Leste, Turkmenistan, Uzbekistan, Vanuatu, Wallis And Futuna

Western Europe
Belgium, Denmark, France, Germany, Italy, Monaco, Netherlands, Spain

Rest Of Europe
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia And Herzegovina, Bulgaria, Cyprus, Czech Republic, Faroe Islands, Georgia, Greece, Greenland, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine

Major EU/AS/LA
Brazil, Croatia, Estonia, Finland, Gibraltar, Hungary, Ireland, Israel, Latvia, Lithuania, Luxembourg, Malta, New Zealand, Portugal, Singapore, Sweden, Switzerland

Latin America
Anguilla, Antigua And Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El, Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Jamaica, Martinique, Montserrat, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Suriname, Trinidad and Tobago, Uruguay, Venezuela,

Middle East/ Africa
Algeria, Angola, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African, Republic, Chad, Comoros, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Iraq, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Niger, Nigeria, Qatar, Republic of Cameroon, Reunion, Rwanda, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, South Africa, Swaziland, Tanzania, United Republic Of Togo, Tunisia, Uganda, United Arab Emirates, Yemen, Zambia, Zimbabwe

United Kingdom & Australia


Duties & Taxes
Our international shipping charges include local taxes and/or duties at checkout. Please contact your local customs office to request more details about applicable fees. And, as required by law, we are required to disclose the full value of the package contents when shipping.



Package Refusal
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:

  • Original and return shipping charges
  • Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments

The amount of these charges will be subtracted from your merchandise refund.


International Returns
For international returns, please follow the directions on your packing slip or refer to our returns page. Return the items using an insured postal carrier. When your return is received and processed, we’ll email you a refund notification.

Threedots.com is not responsible for missing, damaged, or lost packages.